MEET Michelle Coombs

Michelle is on a mission to help 350,000 IT MSPs and their people to achieve operational excellence and success by the end of 2032.

Michelle runs The Tech Leader Network where she shares over 25 years of experience working for MSPs, IT companies and in-house IT teams in service delivery, operations and managing MSP service delivery and performance that gives her a unique insight into both sides of the MSP and customer relationship. Her experience gives Michelle a unique understanding of the challenges that MSPs face, from ensuring customer satisfaction to optimising internal processes.

Michelle’s approach is straightforward and practical. She takes the time you need to understand your business and what’s holding it back before offering tailored support, tools and strategies that are not just theoretical but immediately applicable to the specific needs of your business. She’s there to guide you through each step, helping you streamline operations, enhance customer experiences, and improve profitability whether you’re a growing team or an
established player in the market.

Michelles commitment is to your success. She focuses on practical solutions that make a real difference elevating your MSP to its full potential.